Privacy Policy siji99 — Our Commitment to Protecting Your Data

1Introduction & Scope of Privacy Policy

Siji99 ("we", "Platform", "siji99.app") takes privacy protection seriously. This Privacy Policy describes how we handle all personal information collected through the siji99.app website, the siji99 mobile app, and all related services.

This document is drafted in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards. By using the siji99 platform, you agree that your personal information will be processed in accordance with the terms set out in this Privacy Policy.

This Privacy Policy applies to all siji99 platform users, including visitors browsing the website without registering, registered members with active accounts, and former members whose accounts have been closed. Please read this document carefully and contact us if any section is unclear.

2Types of Personal Information Collected

Siji99 collects various categories of personal information to ensure a safe, fair, and legally compliant service. Below is a full breakdown of the types of data we collect:

3How siji99 Collects Your Information

Your personal data is collected through several different channels as you interact with the siji99 platform:

• Account Registration: When you open a new account at siji99, you are required to provide basic information such as your name, email, phone number, and date of birth. This information is needed to establish your unique identity on the platform.
• KYC Verification Process: To meet anti-money laundering (AML) compliance requirements and verify your identity, siji99 requires verification documents such as a MyKad or passport. This process protects you and all other players on the platform.
• Financial Transactions: Every time you make a deposit or withdrawal, our system records transaction details including the amount, payment method, and timestamp for financial record-keeping and security purposes.
• Gaming Activity: Our platform automatically records all gaming activity, including game types played, bet values, outcomes, and the duration of each session.
• Cookie Technology: The siji99 website and app use cookies and similar tracking technologies to collect technical and browsing behaviour data in order to improve the user experience.
• Support Communications: When you contact the siji99 support team via Live Chat, email, or Telegram, those conversations are stored for service quality and future reference purposes.
• Trusted Third Parties: In certain cases, siji99 may receive your information from third-party identity verification providers or financial institutions working with us for verification purposes.

4Purpose of Using Your Personal Data

Siji99 uses collected personal information only for legitimate and transparent purposes. We do not use your data beyond what is stated here without obtaining additional consent from you:

• Account Management: To create, manage, and maintain your player account, including processing logins, updating your profile, and managing account settings.
• Transaction Processing: To process deposits, withdrawals, and all financial transactions securely and accurately.
• Identity Verification (KYC): To verify your identity to ensure compliance with anti-money laundering legal requirements and to prevent fraud.
• Platform Security: To detect and prevent unauthorised access, fraud, collusion, bot usage, and any suspicious activity that threatens the integrity of the platform.
• Customer Support: To provide effective and personalised assistance whenever you contact the siji99 support team.
• Responsible Gaming: To monitor gaming patterns and identify players who may require assistance related to problem gambling, as well as to enforce limits set by players themselves.
• Personalised Marketing: To send promotions, bonus offers, and relevant updates based on your preferences and gaming history — only if you have given your consent.
• Legal Compliance: To fulfil reporting obligations, audits, and compliance requirements set by the relevant authorities in Malaysia.
• Service Improvement: To analyse aggregated usage data in order to improve platform quality, introduce new features, and optimise the player experience.

5Sharing Information with Third Parties

Siji99 takes a highly limited and cautious approach to sharing personal data. We only share your information in the following situations and only to the extent necessary:

• Payment Providers: To process deposits and withdrawals, the required transaction information is shared with partner banks (Maybank, CIMB, Public Bank, RHB) and e-wallet providers (Touch 'n Go, Boost, GrabPay). These providers are subject to their own privacy policies and security protocols.
• Technical Service Providers: siji99 works with trusted third-party service providers for functions such as server hosting, analytics, and technical support. These providers are only permitted to use your data for specified purposes and are bound by strict confidentiality agreements.
• Legal Authority: siji99 will disclose personal information to government authorities or law enforcement when required to do so by Malaysian law, court order, or valid legal process.
• Third-Party Identity Verification: To process KYC verification more efficiently, siji99 uses licensed, PDPA-compliant third-party identity verification services. Information shared is the minimum necessary for verification purposes only.
• Business Transfers: In the event of a merger, acquisition, or transfer of siji99 business assets, user data may be transferred as part of those business assets. You will be notified in advance should this occur.

6siji99 Data Security Measures

Siji99 continuously invests in world-class security infrastructure to ensure your personal data is always protected from unauthorised access, loss, or misuse. The key security measures we employ include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and siji99 servers is encrypted using 256-bit SSL/TLS protocol — the same security standard used by leading banking institutions in Malaysia.
• Stored Data Encryption: Sensitive data such as passwords and financial information is encrypted using the latest hashing and encryption algorithms before being stored in our database.
• Two-Factor Authentication (2FA): siji99 supports two-factor authentication to provide an additional layer of protection for your account beyond your password alone.
• 24/7 Security Monitoring: The siji99 cybersecurity team continuously monitors our systems to promptly detect and respond to any threats or suspicious activity.
• Internal Access Control: Only siji99 staff with a legitimate operational need are permitted to access users' personal data, and all access is logged for audit purposes.
• Regular Security Audits: siji99 conducts regular security audits and penetration testing by independent third parties to identify and address any system vulnerabilities.
• Secure Data Centre: siji99 user data is stored in licensed data centres that comply with strict physical and cyber security standards, with redundancy in place to prevent data loss.

7Cookies & Tracking Technologies

Siji99 uses cookies and similar tracking technologies to enhance functionality and user experience on our platform. Cookies are small text files stored on your device when you visit the siji99 website.

We use four main categories of cookies:

• Essential Cookies: These cookies are required for the basic functionality of the siji99 website, including login session authentication, security, and language preference memory. They cannot be disabled without affecting platform functionality.
• Performance Cookies: Used to collect information on how visitors use our website — the most frequently visited pages, errors encountered, and page load times. This data helps us improve platform performance.
• Functional Cookies: Allows the platform to remember your preferences such as language, currency, and display settings to provide a more personalised experience on your next visit.
• Analytics Cookies: Helps us understand platform usage patterns in aggregate using trusted third-party analytics tools. This information is used for product improvement and is not linked to individual identities.

You can manage or disable cookies through your web browser settings at any time. However, disabling certain cookies may affect your experience on the siji99 platform. For more information on managing cookies, refer to your web browser's help guide.

8Your Rights Under Malaysia's PDPA

As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal information held by siji99:

• Right of Access: You have the right to request a copy of all personal data we hold about you. Data access requests will be processed within 21 business days.
• Right to Rectification: If you find that the personal data held by siji99 is inaccurate or outdated, you have the right to request immediate correction. You may also update much of your profile information directly through your account settings.
• Right to Withdraw Consent: For data collected on the basis of consent (such as marketing communications), you have the right to withdraw your consent at any time. This will not affect the processing of data that occurred prior to withdrawal.
• Right to Object to Processing: You may object to the processing of your personal data for specific purposes, such as direct marketing. Upon receiving a valid objection, we will cease such processing immediately.
• Right to Lodge a Complaint: If you believe siji99 has violated the PDPA or this Privacy Policy, you have the right to file a complaint with the Personal Data Protection Department (JPDP) of Malaysia.

To exercise any of these rights, please contact our data protection team by email at [email protected] with the subject line "Data Privacy Request". We will respond within 14 business days.

9Data Retention & Deletion Period

Siji99 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable Malaysian law.

• Active Account Data: For as long as your account remains active at siji99, we retain all data associated with your account.
• Financial Transaction History: All financial transaction records are retained for a minimum of 7 years from the transaction date, in compliance with Malaysia's financial and tax legal requirements.
• KYC Documents: Identity verification documents are retained for a minimum of 5 years after account closure, in line with Malaysia's AML legal requirements.
• Communication Logs: Communication records with the support team are retained for 2 years for quality control and reference purposes.
• Cookie & Analytics Data: Anonymised analytics data may be retained longer for trend analysis and platform improvement purposes.

When the designated retention period expires, your data will be securely deleted or anonymised using methods that ensure it cannot be recovered. You may also request deletion of your data by contacting us, subject to legal obligations that prevent immediate deletion.

10Amendments to This Privacy Policy

Siji99 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or service improvements. Any significant changes will be communicated to you via:

• In-platform notifications from siji99 will be displayed upon your next login.
• An email will be sent to the address registered in your account at least 14 days before the changes take effect.
• Updates are reflected on the "Last Updated" date shown at the top of this document.

We encourage you to review this Privacy Policy periodically. Continued use of the siji99 platform after changes are published will be considered acceptance of the updated privacy terms. If you disagree with any changes, you have the right to close your account and request data deletion in accordance with your rights under the PDPA.

11Contact siji99's Data Privacy Officer

For any enquiries, requests, or concerns regarding this Privacy Policy or how siji99 handles your personal data, please contact us through the following channels:

• Data Privacy Email: [email protected] — Use the subject line "Data Privacy Request" for faster processing. We aim to respond within 14 business days.
• Live Chat: Available 24/7 via the chat icon on the siji99 website or app for general privacy-related enquiries.
• Telegram: Contact siji99's official channels for quick questions or initial guidance regarding your data privacy.

Our team, trained in data protection, is ready to assist you in Bahasa Melayu or English. We are committed to handling all privacy enquiries seriously and professionally.